Imagine Listening Vol. I: Your Worst Day is our Everyday

After mentally struggling with some of the 9-1-1 calls he had taken and buried, Ricardo found it therapeutic to write about them. He shared stories beginning with the "Behind the Mic - Stories from the Trenches" project in college in 2010. From there came a blog of his that included written stories in a segment called, "Within the Trenches." A podcast with the same name launched in 2013 opening the eyes of millions to what 911 professionals truly do. With the addition of the #IAM911 movement, he asked others to share their stories anonymously. The stories were gut-wrenching, with some occasional happy moments. The majority are hard to read, but that's what is real. These stories are a window into the world of 911 Professionals. They show what dispatchers go through, the calls they take, and the stress of the job.