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Managing Customer Service

Managing Customer Service

by Institute of Leadership & Management
No customer reviews yet ISBN 9780080464190 taylor & francis

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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Brandtaylor & francis
Pub dateApr 27, 2007
ISBN-10008046419X
ISBN-139780080464190
Paperback106.0 pages
LanguageEnglish
Dimensions12 × 0.5 × 8.5 in
Weight1 lb
Last updated 2025-06-30 15:10
$60.59
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