Table of Contents PART 1: Basics of Business and Professional Communication Chapter 1: Communicating at Work Chapter 2: Communication, Culture, and Work PART 2: Personal Skills Chapter 3: Verbal and Nonverbal Messages Chapter 4: Listening Chapter 5: Interpersonal Skills Part 3: Interviewing Chapter 6: Principles of Interviewing Chapter 7: Types of Interviews Part 4: Working in Groups Chapter 8: Working in Teams Chapter 9: Effective Meetings Part 5: Making Effective Presentations Chapter 10: Developing the Presentation Chapter 11: Organizing Your Ideas Chapter 12: Verbal and Visual Support in Presentations Chapter 13: Delivering the Presentation Chapter 14: Types of Presentations Appendix 1: Group Presentations Appendix 2: Business Writing Glossary Notes Credits Index About the Author Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients. Features * Chapter 14 now provides the tools for planning and delivering the most common types of on-the-job presentations, including reports, briefings, orientations, training, and proposals. In addition, the chapter offers guidelines for speaking on special occasions, including introducing another speaker, presenting and accepting awards, giving toasts, and welcoming guests. * The text has been streamlined to present ideas more concisely without sacrificing content. Chapter 4 emphasizes listening skills in a briefer, clearer manner; guidelines for building credibility are now presented earlier (in Chapter 10) so students can apply them at the beginning of planning a presentation; and all methods for organizing a presentation are now all covered in one chapter (11). * Improved pedagogy includes new cognitive and behavioral learning objectives at the beginning of each chapter, new "Career Tip" sidebars with practical advice that will help students communicate more effectively on the job, new "On the Web" sidebars with links to websites that support and expand ideas from the text, and updated lists of recommended readings in each chapter. * New and updated material throughout the text expands coverage of topics such as the cost of poor communication in the workplace, ethical challenges in everyday communication, the dangers of using email carelessly, constructive feedback, and more. * A new "Quick Guide for Communicating at Work" (a two-sided laminated card packaged with the text) offers a handy step-by-step guide for planning the most common types of business and professional communication.