Little Big Things

"It is [Tom] Peters--as consultant, writer, columnist, seminar lecturer, and stage performer--whose energy, style, influence, and ideas have [most] shaped new management thinking." --Movers and Shakers: The 100 Most Influential Figures in Modern Business

"We live in a Tom Peters world." --Fortune Magazine

Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to leadership and business management--no-nonsense, witty, down-to-earth, insightful--is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise.

The Little Big Things offers a clear path back to what works, focusing on the practical details that build business excellence:

• Actionable Business Strategy: Move beyond theory with witty, down-to-earth, and immediately applicable advice for owners and executives alike.
• Innovative Management Thinking: Challenge convention and get "back to the basics" with Peters' patented, no-nonsense approach to running a successful enterprise.
• Exceptional Customer Service: Discover why the small details--from a clean restroom to a simple "thank you"--are the big things that create lasting value and loyal customers.
• Small Business Growth: Learn how to thrive in any economic climate, with guidance as essential for a Main Street shop as it is for a major corporation.