Beyond Taylorism: Computerization and the New Industrial Relations (1992)

This book explores two major contemporary changes in the workplace: the impact of computerization on skills and the organization of production; and the role of quality circles in the 'democratization' of the workplace and the reorganization of bureaucratic decision-making. It is concerned with the labour processes which experience deskilling, reskilling and shifts in the lines of demarcation between occupations. Participation in quality circles raises issues of conflict rather than labour-management cooperation and management's attempt to undermine collective bargaining agreements.