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Designing Service Excellence: People and Technology
Designing Service Excellence: People and Technology
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ISBN 9780367783747
- Published
- Mar 2021
- Language
- English
$76.18
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About this book
The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public
Specifications
PublishedMar 31, 2021
ISBN-100367783746
ISBN-139780367783747
LanguageEnglish
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