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Making Customer Satisfaction Happen (1994)

Making Customer Satisfaction Happen (1994)

by McNealy, R M
No customer reviews yet ISBN 9780412786303

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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Pub dateFeb 29, 1996
ISBN-100412786303
ISBN-139780412786303
LanguageEnglish
Last updated 2026-09-07 16:34
$114.64
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