Business Improvement: Integrating Quality, Innovation and Knowledge Management

Distinct from many traditional business improvement texts, this book is the first to fully integrate innovation, quality, and knowledge management. Taking a broad scope, using international case studies from a range of settings, both private/public enterprises and closely relating the key components of business improvement rather than viewing them as an eclectic mix, the authors outline both the pros and cons of the subject as well as providing a wealth of pedagogical features.