- Enhance "people productivity" through motivation
- Turn your question into positive action
- Ask the right question of the right person, at the right time
- Conduct a hiring interview, the Smart Questions way
- Reduce mistakes and overcome objections
- Solve problems and gain control over volatile situations
"Dorothy Leads has contributed enormously to the practice of good management. This is a book you should read."--Nancy Austin, coauthor of A Passion for Excellence