Total Quality Project Management for the Design Firm: How to Improve Quality, Increase Sales, and Re

Explains how the same quality improvement techniques used successfully in manufacturing can be adapted to design projects. Includes every aspect of how a technical service firm conducts its business. Describes how to solve sales, administration, budget control and other problems as well as ways to keep clients happy. Contains actual examples of TQPM in a variety of applications. Features numerous forms for self-analysis, evaluation and action.