Skip to content
Home/ Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
Save Ask us
Publisher
New Harvest
Published
Jan 14, 2014
ISBN-13
9780544114449

Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

by Ton, Zeynep
No customer reviews yet ISBN 9780544114449 New Harvest

Almost one in four American working adults has a job that pays less than a living wage. Conven­tional wisdom says that's how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, cus­tomers would have to pay more or companies would have to make less.

But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind--with bad jobs--is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to of­fer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors.

Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers--Costco, Merca­dona, Trader Joe's, and QuikTrip--to demonstrate the good jobs strategy at work and reveals four choices that have transformed these compa­nies' high investment in workers into lower costs, higher profits, and greater customer sat­isfaction.

Full of surprising, counterintuitive insights, the book answers questions such as: How can offering fewer products increase customer sat­isfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees?

The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pur­sue a sustainable competitive strategy in which everyone--employees, customers, and investors--wins.

Product details

BrandNew Harvest
Pub dateJan 14, 2014
ISBN-100544114442
ISBN-139780544114449
LanguageEnglish
Hardcover240.0 pages
Dimensions9.25 × 1 × 6.25 in
Weight1 lb
Last updated 2026-10-01 08:54
$19.02 $27.00 29% off
You save $7.98 · list price $27.00
Only 5 left in stock — order soon
Delivery by Monday, November 2, 2026
Qty
Sign in to Add to Saved list
Free delivery on orders over $35.
15-day returns. Any reason.
Secure checkout. We never store card details.

Readers who bought this also bought

More from Business & Economics | Labor | Wages & Compensation
See all
Wage Standard: What's Wrong in the Labor Market and How to Fix It
Dube, Arindrajit
$21.09
Blood Life Compensation Penalty in South Sudan
Agei Madhel Malek
$20.40
Low-Wage Work in Denmark
Available
$23.35
Structural Changes in U.S. Labour Markets: Causes and Consequences
Eberts, Randall E
$291.36
Changes In Rates Of Wages And Hours Of Labor
<p>"Changes In Rates Of Wages And Hours Of Labor" offers a detailed historical analysis of labor conditions in Massachusetts. Compiled by the Massachusetts Bureau of Statistics of Labor and the Massachusetts Bureau of Statistics, this work provides a comprehensive overview of wage rates and working hours during a specific period. It serves as a valuable resource for researchers, economists, and historians interested in understanding the evolution of labor practices and economic conditions within the state. </p><p>This book is meticulously documented with statistical data and insightful commentary, reflecting the bureau's commitment to accurately portraying the socio-economic landscape. Readers will find essential data on wage fluctuations, the prevalence of different working hours, and other critical factors impacting the labor force. This historical document captures a pivotal era in the development of labor standards and policies, making it an indispensable addition to collections focused on labor history and economic trends.</p><p>This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.</p><p>This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.</p><p>As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.</p><br>
$27.98
Changes In Rates Of Wages And Hours Of Labor
<p>"Changes In Rates Of Wages And Hours Of Labor" offers a detailed historical analysis of labor conditions in Massachusetts. Compiled by the Massachusetts Bureau of Statistics of Labor and the Massachusetts Bureau of Statistics, this work provides a comprehensive overview of wage rates and working hours during a specific period. It serves as a valuable resource for researchers, economists, and historians interested in understanding the evolution of labor practices and economic conditions within the state. </p><p>This book is meticulously documented with statistical data and insightful commentary, reflecting the bureau's commitment to accurately portraying the socio-economic landscape. Readers will find essential data on wage fluctuations, the prevalence of different working hours, and other critical factors impacting the labor force. This historical document captures a pivotal era in the development of labor standards and policies, making it an indispensable addition to collections focused on labor history and economic trends.</p><p>This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.</p><p>This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.</p><p>As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.</p><br>
$15.04