What Did You Just Say?: True Quotes From Real Insurance Adjusters

Chock-full of actual quotes blurted out during the heated debate of an auto insurance settlement, "What Did You Just Say?" is a handy "how to" guide for anyone in need of the perfect zinger to help them seal a deal or anyone who just plain enjoys a good chuckle. No names have been used in association with the quotes contained in "What Did You Just Say?" in order to protect the not so innocent perpetrators! Unbelievably funny... unbelievably true!