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Conflict Management
by Conflict Management
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Description
Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict, including:
- planning
- goal setting
- compromise
- mediation
Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.
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Product Details
- Wrightbooks Brand
- Sep 26, 2011 Pub Date:
- 9780731406517 ISBN-13:
- 0731406516 ISBN-10:
- English Language
- 9.25 in * 0.31 in * 6.12 in Dimensions:
- 0 lb Weight:
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