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Fabled Service P

Fabled Service P

by Jameson, Bonnie
No customer reviews yet ISBN 9780787909383 Jossey-Bass

Given the challenge to lead Nordstrom's move into Southern California, Betsy Sanders relied heavily on creating exemplary customer service and helped that region realize annual renevues of $1 billion. Delighted Customers made the company's exceptional service a benchmark, not only for other retailers but also for service and manufacturing industries. In Fabled Service, Sanders shares her secrets for creating legendary customer service through dedicated leadership.

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Product details

BrandJossey-Bass
Pub dateAug 12, 1997
ISBN-100787909386
ISBN-139780787909383
LanguageEnglish
Dimensions9.98 × 0.38 × 7.09 in
Weight1 lb
Last updated 2026-07-06 17:32
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