The Art of Connecting How to Overcome Differences Build Rapport and Communicate Effectively with

This useful resource reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences.

In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities.

The Art of Connecting explains how the most skillful connectors can shift perspectives -- to see a situation from three points of view:

• "me,"
• "you,"
• and "them."

All the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of "masters of connection" -- like famed National Public Radio interviewer Terry Gross -- doing what they do.

There is always a bridge. The Art of Connecting shows how to find it -- every time.