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Great Customer Service on the Telephone Worksmart Series
by [Anderson, Kristin]
$14.87
Description
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
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Product Details
- Amacom Brand
- Nov 26, 1992 Pub Date:
- 9780814477953 ISBN-13:
- 081447795X ISBN-10:
- 112.0 pages Paperback
- English Language
- 10 in * 0.26 in * 7 in Dimensions:
- 1 lb Weight:
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