How to Resolve Conflict in Organizations: The Power of People Models and Procedure

This book is about explaining and resolving conflict by focusing on the people not the business. It's unique in that the author is looking at conflict that is inter-organizational and organizational and not just interpersonal. It is also innovative in bringing various psychological theories (People Models) to bear. Garden looks at interpersonal conflict, which most authors focus on, but from the point of view of Gestalt psychology. Following through the entire book is a step-by-step procedure called a People Procedure, which is contrasted with a Business Procedure. The former guides you through a process to unravel and resolve conflict.