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Service Management in Computing and Telecommunications
Service Management in Computing and Telecommunications
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ISBN 9780890066768
- Published
- Dec 1995
- Language
- English
$87.68
$89.00
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About this book
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
Specifications
PublishedDec 1, 1995
ISBN-100890066760
ISBN-139780890066768
LanguageEnglish
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