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Managing and Resolving Conflict: Advice for staff on dealing with disruptive or difficult people

Managing and Resolving Conflict: Advice for staff on dealing with disruptive or difficult people

No customer reviews yet ISBN 9780956015969

Workers who meet or interact with customers and/or the public can face a risk of harm from workplace hazards due to the nature of their work. These hazards can include verbal and physical threats, even violence.


This book is designed to help workers and employers risk assess working conditions and situations that may be encountered and try to provide the safest possible working environment.


The information, guidance and support in this book is intended to ensure those working with customers and/or the public are best prepared to deal with disruptive or difficult people professionally and safely.

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Pub dateFeb 17, 2022
ISBN-100956015964
ISBN-139780956015969
LanguageEnglish
Last updated 2026-09-09 00:11
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