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An unread, unused copy: no writing or highlighting, and no missing or damaged pages. Every book we sell is brand new, including our lowest-priced titles.
Each chapter corresponds to a class in Basic Skills for Conscious Communication. Audio of each class is available at www.ccitraining.org. Learn to stand your ground in conflict, neither retreating nor arguing. Your your tool box to address any kind of conflict. Be curious, willing to learn, hold the other's best interest at heart as well as your own. Know the difference between needs and solutions and what to do next when trouble arises.