Handling Difficult People What to Do When People Try to Push Your Buttons
by [Townsend, John]
$10.38
Description
Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.
Product Details
- Thomas Nelson Brand
- Apr 19, 2009 Pub Date:
- 9781404175679 ISBN-13:
- 1404175679 ISBN-10:
- 132.0 pages Paperback
- English Language
- 8 in * 0.34 in * 5 in Dimensions:
- 0 lb Weight:
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