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Delivering Superior Service: Reshaping the Communications Service Enterprise

Delivering Superior Service: Reshaping the Communications Service Enterprise

No customer reviews yet ISBN 9781425974152 Authorhouse

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.

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Product details

BrandAuthorhouse
Pub dateNov 15, 2006
ISBN-101425974155
ISBN-139781425974152
LanguageEnglish
Paperback244.0 pages
Dimensions9 × 0.55 × 6 in
Weight1 lb
Last updated 2026-03-13 01:30
$16.95
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