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Technical Knowledge for Service Advisors
by Technical Knowledge for Service Advisors
$10.66
Description
Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.
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Product Details
- Jan 30, 2015 Pub Date:
- 9781507797624 ISBN-13:
- 1507797621 ISBN-10:
- English Language
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