KISS Theory: Customer Service: Keep It Strategically Simple "A simple approach to personal and profe

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This book will look at all types of customers and how we can serve them better and improve ourselves in the process.