Getting It Right: A Leader's Guide to Change and Sustainable Excellence

Getting It Right is a guidebook for any leader seeking organizational change to produce better results. The book recounts the experiences and results of an organization's change journey through the eyes of a senior management team with detailed accounts of the alternative management pathways that were explored, lessons learned, and management tools that were used. Getting It Right documents the sustainable excellence that was achieved with the discoveries showing: - An organization THRIVES when everyone lives an authentic organizational culture and everything is aligned to support that culture. - Individuals are HAPPIER when an organization lives an authentic culture, engages everyone, and values every individual's contribution as being essential to success. - Results are more MEANINGFUL when employer-employee relationships meet the needs and expectations of individuals and the organization. For almost two decades, Getting It Right fundamentals produced near perfect product satisfaction and customer service ratings. During that same period, employees embraced an understandable organizational culture, were passionate about their work, and recognized everybody's work made a difference to the organization's success. While no two change journeys will be identical, the management principles and best management practices found in Getting It Right will be an inspiration and invaluable tool for any organizational leader contemplating their own change journey.