Skip to content
Home/ Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Save Ask us
Published
Jan 2, 2002
ISBN-13
9781578200948

Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Waite, Andrew
No customer reviews yet ISBN 9781578200948

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Product details

Pub dateJan 2, 2002
ISBN-101578200946
ISBN-139781578200948
LanguageEnglish
Last updated 2026-09-18 14:20
$73.06
In stock — ships in 24 hours with free tracking
Delivery by Friday, October 30, 2026
Qty
Sign in to Add to Saved list
Free delivery on orders over $35.
15-day returns. Any reason.
Secure checkout. We never store card details.

Readers who bought this also bought

More from Business & Economics | Customer Relations
See all
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
Blanchard, Ken
$7.97
Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
Stewart, Thomas A
$21.09
Customer Relationship Management
Anderson, Kristin L
$18.05
Clients Forever: How Your Clients Can Build Your Business for You: How Your Clients Can Build Your B
Carter, Doug
$19.52
What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
Cody, Steven
$16.06
Get More Referrals Now!
Cates, Bill
$20.26