- understand yourself so that you can better understand others.
- prep for coaching with a deep awareness of your and your clients' goals and mission.
- ask quality questions, handle defensiveness, and grapple with limited progress.
- cheer and encourage to get action and results.
Supremely practical, each of Maisel's lessons ends with exercises and a journal prompt. The result is an easy-to-use, field-tested guide for current coaches and coaches in training (as well as managers, mentors, and teachers) and an invaluable resource for anyone working with a coach or thinking about working with one.