Dysfunctional Documents: A 12-Step Recovery Program for User Documentation

This hands-on guide shows you how to use levels of edit to turn dysfunctional documents into healthy documents. It provides a flexible 12-step process to diagnose problems, develop treatments, and prevent relapses. And it explains how to create, maintain, enforce, and even automate consensual writing guidelines to keep your documents healthy. Each step identifies the roles of writers, editors, and managers. You can customize the process, as needed.