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Customer quality and ISO TS 16949

Customer quality and ISO TS 16949

by Ben Charrada, Hamdi
No customer reviews yet ISBN 9786209767425

Customer-focused quality is considered one of the principles of quality management introduced in 2000. This aspect encourages companies to identify, understand, and satisfy the explicit and implicit needs of customers and to strive to exceed their expectations. In fact, this book proposes a methodological approach to analyzing the customer-oriented quality management system and adapting it to the ISO TS 16949 standard. Specifically, this document presents techniques for identifying and quantifying discrepancies in the system first, then discrepancies in relation to the ISO technical specification. Furthermore, compliance with the requirements of the standard is achieved through the design of a diagnostic grid that generates non-conformities in order to implement the necessary action plans.

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Pub dateMar 11, 2026
ISBN-106209767427
ISBN-139786209767425
LanguageEnglish
Last updated 2026-03-17 14:20
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