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Good Services: How to Design Services That Work

Good Services: How to Design Services That Work

by Downe, Louise
No customer reviews yet ISBN 9789063695439 Laurence King Publishing

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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Product details

BrandLaurence King Publishing
Pub dateMar 3, 2020
ISBN-109063695438
ISBN-139789063695439
LanguageEnglish
Dimensions7.85 × 0.8 × 5.3 in
Weight1 lb
Last updated 2026-09-07 07:23
$16.24 $23.00 29% off
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