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Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture
Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture
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ISBN 9789401495462
Lannoo Publishers
- Published
- Oct 2023
- Language
- English
- Size
- 9.45 × 0.75 × 6.7 in
$28.02
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Brand New
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About this book
- This is not a book based on science, but a book based on 20 years of experience, gained at small and large companies in terms of customer orientation
- This book does not contain large, complex strategies, but it gives specific tips that any type of company can use immediately
This book shows you how to build a customer-oriented corporate culture. Turn your rough diamond into a beautiful shiny jewel. Many companies have the intention to be customer-oriented, but only a few succeed in making the customer really happy. The key to success is building a customer-centric culture: a culture where both leaders and employees of an organization are aware of their role towards the customer at all times. In this book you will learn in very concrete steps and clear tips on how you can develop a customer-oriented corporate culture. Success or failure is often in details and in having the right attitude.
Specifications
PublisherLannoo Publishers
PublishedOct 24, 2023
ISBN-109401495467
ISBN-139789401495462
Paperback260.0 pages
LanguageEnglish
Dimensions9.45 × 0.75 × 6.7 in
Weight1 lb
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