Restaurant Front of House: More Sales with Better Customer Service

Is your dining room profitable?Improve profits by improving guest experience from the first greeting to the final transaction.
"Restaurant Front of House" is written for operators who recognize that the dining room is a business system. Developed as part of the CAIBOK (Culinary Arts International Body of Knowledge) certificate program, this book applies the same structured, measurable standards used in professional culinary certification to front-of-house operations.
This book addresses every dimension of FOH management: service standards, staffing and leadership, seating workflow, labor cost control, beverage and bar profitability, guest recovery, technology integration, compliance, brand identity, and long-term operational strategy. Each module delivers specific, applicable standards built for the realities of daily service - not general principles that dissolve under pressure.After reading this book, you will know how to:

• Establish service standards that hold across every shift, every team member, and every table
• Structure hiring, onboarding, and performance management to reduce turnover and build consistency
• Control labor cost by daypart without reducing coverage or compromising service quality
• Recover from guest complaints in a way that converts dissatisfied guests into returning ones
• Design seating and workflow systems that increase table turns without rushing the guest experience
• Build beverage and bar programs that contribute measurably to total revenue
• Use POS data, reservation systems, and guest records as active management tools - not just administrative ones