Better Operator: How to Build, Run, and Scale the Systems That Make a Great Business

The problem isn't your people. It's the absence of systems beneath them.
The Better Operator is the field guide for the person whose job is to fix that - the COO or the second-in-command, the owner wearing the operator's hat. It's the unglamorous, indispensable work of turning a business that runs on heroes into one that runs on structure.
Across five domains - Purpose, People, Process, Profit, and Potential - you'll learn to engineer capacity, install the standards and rhythm that hold a company steady, and build something that outlasts you.